Frequently Asked Questions

1. What is "First Check, Then Pay"?
This is our cash-on-delivery option. It means our courier will let you inspect your watch at the time of delivery before you make the payment — so you only pay once you're satisfied with the product.

2. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location. Remote areas may take slightly longer.

3. Is shipping free?
Yes, we offer free shipping on all orders across Pakistan.

4. Do your watches come with a warranty?
Yes, all our watches come with a 1-year warranty covering manufacturing defects in the watch mechanism. This does not cover physical damage, water damage (unless stated as water-resistant), or normal wear and tear.

5. Can I return or replace my order?
Yes, we offer a 7-day replacement policy from the date of delivery if the product is defective, damaged, or different from what you ordered. The product must be unused and in its original packaging.

6. How do I request a replacement?
Message us on WhatsApp (+92 315 4205786) or email abdulahad5462786@gmail.com with your order number and photos/videos of the issue. Our team will guide you through the process.

7. How can I track my order?
Once dispatched, we'll share tracking details via WhatsApp or phone call. You can also check your order status by logging into your account under "My Account → Orders."

8. Are your watches original branded watches?
Our watches are premium-style timepieces inspired by popular designs, offered at accessible prices. Please check individual product descriptions for full details.

9. What payment methods do you accept?
We accept cash on delivery under our "First Check, Then Pay" option. For other payment methods, please check availability at checkout.

10. How do I contact customer support?
You can reach us anytime via WhatsApp (+92 315 4205786), email (abdulahad5462786@gmail.com), or through our Contact Us page. Our team is available 24/7.